We are continually seeking ways of improving our performance,
including the application and demonstration of best practice.
For examples, we are involved in six Movement for Innovation
Projects. As a minimum we are committed to complying with
appropriate legislation. However, even with the application
of our environmental management systems we received environmental
complaints and were investigated by regulators on a few occasions
during 2001.
The following
sections highlight the main areas of complaint and non-compliance.
Complaints
Due to the transient
nature of our operations it has often been difficult to gather
accurate information relating to the number of complaints
received within any given period. Therefore, we have refined
the way in which business groups report complaints to the
centre. This has allowed us to capture more detailed information
which enables us to more effectively determine where our operations
most frequently inconvenience others and therefore may result
in complaints.
This more effective
process for gathering information is reflected by the fact
that we recorded a total of 244 complaints during 2001. This
is an increase of 52% when compared to 2000.
The
types
of complaintsreceived indicate that
noise and dust/mud nuisance are the most frequent cause for
complaint. 98% of the complaints relating to dust/mud were
received by the M6 Toll Project. This is therefore a significant
issue for the project and is an area where it has actively
sought innovative ways of reducing risk and therefore complaints.
For example, the contract is proactively reducing its impact
at the Belfry
Golf Course
In contrast,
during 2000, the second most complained about issue was spillage.
This resulted in the business groups actively seeking to reduce
spillage of harmful materials, such as diesel. This has been
successfully achieved and is demonstrated by the fact that
only 2 complaints were received during 2001 which relating
to spillage.
As with the analysis
of the complaints
per month in 2000, there was a peak
of complaints received during the summer months, which indicates
a link between the number of complaints and leisure time spent
outdoors.
Environmental
Prosecutions and Notices Served
During 2001 we
are pleased to report that none of our business groups were
prosecuted in relation to environmental incidents. This demonstrates
that we are effectively managing our legislative obligations.
Carillion Building
received 4 Section
60 Notices during 2001. All were resolved
with the relevant Local Authorities and no further action
was taken.
The table below details the notices
and fines served on our businesses during 2001.
Month
Business Group/
Unit
Site
Summary
Action taken
(if known)
Environment
May
Carillion
Building
Cayenne
Court, Southwark, London
Carillion
Building received a routine Section 60 Notice regarding
work taking place at Cayenne Court, Southwark, London.
A
report was put together on site for the Environmental
Health Officer and working hours were shaped around the
needs of local residents.
June
Carillion
Building
City
Inns, Westminster, London
Carillion
Building at the city Inns project in Westminster, London
received a Section 60 Notice (routine issue) following
a complaint from a resident about an early delivery.
The
delivery had been instructed to arrive early by the Metropolitan
Police due to the state opening of parliament, all road
were to be closed by 08.00hrs. The issues surrounding
a notice like this typically imposes restrictions that
apply outside normal working hours. Carillion Building
has developed effective controls within their management
procedures to control such issues.
August
Carillion
Building
26
Shad Thames, Southwark, London
Carillion
Building received a Section 60 (noise) notice for its
operations at 26 Shad Thames, London. The notice was from
Southwark Borough Council.
Routine
preventative measures were undertaken by the project.
August
Carillion
Building
Whitechapel
West Site. (London Borough of Tower Hamlets)
Carillion
Building received a Section 60 notice by the London Borough
of Tower Hamlets. The notice was regarding noise from
the Whitechapel West site.
Upon
visiting the site the Environmental Health Officer was
happy with the noise levels being generated on site. The
notice was issued due to a complaint to the council from
a local resident.
Carillion
Construction
Cumbria
The
Environment Agency is investigating an issue concerning
importation of materials for use in the control and eradication
of Foot and Mouth Disease.
Carillion
Building is assisting the Environment Agency with their
enquiries on this matter, which refers to materials imported
under the instruction of our client.
July
Infrastructure
Services and Capital Projects
(as
part of CAMBBA Ref 1)
M6
Toll Project
A
letter of informal caution was issued by North Warwick
Borough Council to CAMBBA, following a complaint regarding
night-time deliveries which were out with the permitted
hours of work in the agreed Section 61 Consent.
Out
of hours deliveries have been suspended.
August
Infrastructure
Services and Capital Projects
(as
part of CAMBBA)
M6
Toll Project
An
Abatement Notice was served to CAMBBA, under the Environmental
Protection Act, following a release of dusts.
This
notice was not appealed and remains in force for the duration
of construction.
October
Infrastructure
Services and Capital Projects
(as
part of CAMBBA)
M6
Toll Project
Silt
run-off during extreme storm conditions caused pollution
of a watercourse on the Belfry Golf course. A warning
letter was issued to CAMBBA under the Water Resources
Act.
The
project has been working in conjunction with the management
team at the Belfry
Golf Course to prevent further occurrence.
Month
Business Group/
Unit
Site
Summary
Action taken
(if known)
Health and Safety
April
Carillion
Construction
Cardiff
Hilton
Carillion
Construction were fined £14,000 for breaching the 1974
HSWA and £2,000 for breaching PUWER and received costs
of £4,700. The fines were received following an incident
in July 1999.
A
document highlighting the lessons learnt was circulated
to relevant people within the group.
Carillion
Construction
Proof
House Junction
Carillion
Construction were fined £15,000 and received costs of
£1,194.50 for charges under Section 3 of the 1974 Health
and Safety at Work Act.
A
document highlighting the lessons learnt was circulated
to relevant people within the group and a reminder of
the control processes in place was issued.
Carillion
Building
New
Accommodation Project
An
improvement notice was issued at the New Accommodation
Project for inadequate canteen facilities.
The
canteen facilities were upgraded within one month.
This clearly demonstrates that
we are managing to control the most significant impacts of
our business but that there are still areas where we can improve.
